Booking Policies

Booking policies
Booking policiesBooking policiesBooking policies

Hijingo Standard Policies and Venue Information

  • Bingo is gambling, and Hijingo is strictly an 18+ venue, you will need provide proof of your age and identity upon arrival at the event. You must be able to show either a valid UK driving licence, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.
  • Your seats will be allocated at the time of booking and there may be other players at your table.
  • We ask that all guests check-in at least 20 minutes before the start-time of your booking.
    Entry is not permitted after the game has started, and refunds will not be available.
  • To guarantee being seated with your group, all players must be booked at the same time.
  • The show contains flashing lights, videos, and haze throughout, and may not be suitable for guests with epilepsy or severe respiratory problems.
  • We ask that all our guests enjoy and act responsibly, we have a zero-tolerance policy for anything that would interfere with the experience for our team or other guests, and we reserve the right to refuse entry or remove guests from the venue without refund.
  • Please note CCTV is in operation in our venue for the safety of our team and guests.


Hijingo Booking Policies

When booking at Hijingo you consent:

  • You have read and agreed to our policies of booking.
  • You and your group are at least 18 years of age (valid ID will be required).
  • You are not entered into a current self-exclusion agreement with Hijingo or any other licensed gambling operator.
  • You have entered and checked all personal and booking details are correct.
  • You agree to comply with all venue regulations.



  • If you need to cancel your booking, more than 48 hours before your arrival we will transfer the money paid to a new date or provide a refund on request.
  • If a cancellation is made within 48 hours of the booking date, all monies paid for bingo will be forfeited. Any cancellations or reductions within 48 hours are non-refundable and non-transferable.
  • If the number of players in your group has dropped from what was originally booked and paid for, please let the team know immediately.
  • Within 48 hours, you will be given the number of bingo cards that you have booked in for and your table allocation will be reshuffled on the day to provide the best possible experience for your group size. No refunds or transfers are available within 48 hours of your booking.




  • Full payment and pre-orders need to be confirmed at least seven days prior to the booking.
  • Any cancellations within 7 days are non-refundable and non-transferable.
  • Any reductions within seven days are non-refundable and non-transferable. Credit will not be offered, however your package items for the group size booked can be served.
  • We cannot guarantee availability of all package items for pre-orders received within seven days of your booking.
  • Package pre-orders received less than seven days of your booking may be subject to delays in service and impact your experience at Hijingo.
  • Please ensure all allergen and dietary requirements are made known at the time of booking.
  • Gluten and other allergens are used in our kitchen and traces may be present in all dishes.
  • VAT is added at the current rate and a 12.5% discretionary service charge will be added to your bill


THE NEKO BOX (Exclusive Area capacity of up 30 players)

  • To book The Neko Box a non-refundable deposit of £500 is required.
  • The deposit provides 30 Hijingo game cards for your group.
  • An additional £1000 min spend (+12.5% service) is required for pre-ordered food and drink, payable 14 days prior to the booking.
  • For cancellation of a Neko Box booking more than 14 days before your booking, we will transfer the full spend to a new date or provide a refund for the minimum spend, the deposit of £500 is non-refundable.
  • If a cancellation is made within 14 days of the booking date all monies are non-refundable and non-transferable.
  • If we have not received the final spend 14 days before your booking date, your booking will be released, and the deposit lost.
  • Gluten and other allergens are used in our kitchen and traces may be present in all dishes.
  • VAT is added at the current rate and a 12.5% discretionary service charge will be added to your bill



  1. The hire of Hijingo ‘the venue’ will only be agreed upon receipt of any deposit requested as well as a signed copy of the Contract Agreement.
  2. I / we agree to the hire of the venue subject to all requirements as listed in your booking contract (any change to these requirements must be applied for in writing at least 72 hours before the event date and approved by venue management).
  3. I / we agree to all prices quoted and understand that I / we must make full payment for all additional services requested on the day of the event outside of the contracted pre-order, including bar and food receipts, at the end of the event (unless otherwise agreed in writing).
  4. I / we agree that the use of and hire of the venue can be withdrawn immediately and full payment to be made to the venue for all costs accrued, for any improper behaviour (this includes but is not restricted to: abuse of the team, damage to venue furniture and fittings).
  5. I/ we agree that in accordance with the aims of the Licensing Act 2003, the venue will not be held financially or otherwise liable for the immediate termination of this contract /event if in the opinion of our management there is any risk of / or significant breach of our premises license and objectives in terms of, but not restricted to, public disorder / nuisance.
  6. I / we agree to indemnify the venue against any damage caused by us, any agent or company subcontracted by us and or their equipment / belongings.
  7. I / we agree to accept responsibility for any agent, company and their employees subcontracted by us to be adequately trained and insured in compliance with any relevant statutory regulations.
  8. I / we agree that decorative, staging, sound and lighting items supplied / installed by us (other than say posters) including but not restricted to screens and curtains must be fire retardant and have appropriate safety fixings and be compliant to all statutory regulations.
  9. The venue accepts no responsibility for any third-party costs unless otherwise agreed in writing. I/ we accept own liability for insurance for any such eventuality and for our own- or third-party equipment, staff or claims arising.
  10. I / we agree that permission for all forms of audio and visual broadcast (public address, music or otherwise) must be applied for in advance. The venue reserves the right to control and/or veto over permitted volume, content, artists of all such broadcast(s).
  11. Both venue and Client shall not be held liable to the other for failure to perform its obligations under this Agreement and/or any Contract if that failure is caused by events beyond its reasonable control (“force majeure”). These events are fire, flood, war, civil war, armed conflict or terrorist attack, nuclear, chemical or biological contamination. The other party shall be relieved of any obligation to make payment in respect of the affected Services.
  12. I / we take full responsibility for all flyers / posters / advertisements and any permissions required for their display, dispersal and removal (if required), both within and outside of the premises (this also includes decorative and display items).
  13. I / we understand that the deposit paid is non-refundable, even if the event is cancelled, with a further non-refundable payment of the remaining balance to be paid at least 28 days prior to the event day. For events booked within 28 days of event date, a full balance payment must be made in order to confirm the event.
  14. Cancellations: The venue reserves the right to retain 100% of the fees if notified of a cancellation less than 28 days prior to the event. Payments will be demanded, if not already settled, as set out in the Deposit Schedule section of this contract.
  15. Hijingo ‘The Venue’ entitles third-party party booking agents to an agreed commission amount in writing, prior to the event. The agreed commission amount is paid within 30 days upon receipt of a valid commission invoice. Our commission payment is calculated on the agreed % of the net pre-booked amount and does not include additional event spend on the day of the booking.
  16. I / We understand that a pre-order is required to complete the function sheet prior to the event. If we do not provide one seven days prior to the event, a function sheet will be created on our behalf up to the value of the minimum spend based on the venue’s suggestion. Any changes will be at the discretion of the venue.
  17. I / We understand that the venue, including all spaces, is an over 18 venue and ID will be required for all guests.